Task Manager
Don't let incidents overwhelm you - use our Task Manager to stay on top of tasks, ensure seamless task management during critical situations.
Organise and Check Off Tasks as they are completed with Task Manager
Crises generate a lot of vital tasks, many of which need to be completed under pressure. It is crucial that no task is forgotten, and that’s where the Crises Control incident Task Manager Module and checklist features come in.
The Crises Control Task Manager Module is packed full of features all here to help you respond to and manage incidents of all kinds. With the crisis management system, you can assign and manage tasks, check off completed items, access digital assets, notify teams, and manage it all from one place.
Manage crises with the Task Manager
Task Manager
Create and follow the progress of tasks as you respond and resolve an incident. Assign task owners, set completion times, and escalate tasks as required.
Checklists
Organise tasks into checklists and tick them off as they are completed.
Control Centre
Keep control over every incident in the real-time control centre. The control centre provides a 360 degree view of the incident in progress.
Keep everything together with the Task Manager
Create tasks in advance or in real time
Allocate owners for each task
Set timelines for every task
Escalate uncompleted tasks
Review tasks after the event
Tick off tasks with the checklists extension
Checklists enable you to organise tasks into an order of execution, and tick them off as they are completed, showing real progress as you navigate an incident.
Why use checklists?
- Keep track of interdependencies between tasks and make sure they are carried out in order
- Delegate tasks at the right time to the right people
- See the status of key tasks, and know when they have been completed
- Break complex incident responses into manageable tasks
Automate workflows on the Task Manager
Reassign unclaimed tasks
Escalate uncompleted tasks
Set predecessors for tasks
Provide delegation options
Track tasks to completion
Benefits of the Crises Control Task Manager
- Manage incidents in one place
- See customised plans for each type of incident
- Track tasks from initiation to completion
- Create checklists of tasks to manage them in order
FAQs
What is a Task?
A task is a guided action for your responders or teams to follow in an incident. Tasks can be assigned to users to carry out during the incident response. They can be escalated or reassigned in real time.
What is a Task Checklist?
A Task Checklist is a list of activities for the task assignee to complete as they progress through the task. The checklist can have simple tick checkboxes or selectable answers. The task assignee can also write comments giving more information and updates related to the checklist.
What does Task Manager do?
The Task Manager is an extension to the Incident Manager Module. It allows your organisation to allocate, track and monitor tasks with relevant checklists and task assets. Each task can be assigned to a user or group(s) with a defined KPI for acceptance and completion. If a task is not accepted or completed on time, Crises Control can automatically escalate it to your desired user or group(s).
How does Task Manager help manage incidents?
- It distributes and manages the assignment of tasks to incident response teams.
- It helps responders report progress by disseminating information to other stakeholders.
- It makes it easier for incident managers to monitor responders’ activities and progress.
- It speeds up the time to recovery.
- The data collected helps your organisation learn and improve.
- It provides audit and compliance data.
How do I create an incident task?
Tasks are created in your incident plans. You can set a user who will be responsible for updating the tasks and will be sent reminders to review them at regular intervals. Tasks must be created with a title, description, recipient, escalation team and acceptance and completion time KPIs.
Can I view task statuses in real time?
Yes, a task summary is available for every incident, giving you a quick overview of events. Incident managers can view all open tasks and can assign new or additional users to a task while the incident is in progress.
Can I create time dependent escalations for tasks?
Yes, all tasks are created with a timeline for response and completion. If the task recipient does not accept or complete the task within the predefined timeline, the task ownership automatically moves to the escalation team.
What happens if the task assignees don’t accept the task?
If the task is not accepted within the predefined time KPI, it will be escalated to a specified user or group who will then take ownership of the task.
Can I create tasks during an incident?
Yes, tasks can be created while an incident is in progress by adding an Instant Task. Incident managers can then input the task details, assignees, escalation members and time KPIs.
Can I share or give ownership of tasks to users who haven’t been assigned them?
Yes. If you need assistance in completing a task, you can delegate or reassign the task to another user.
Can I share updates on my tasks with other users?
Yes, users can provide updates to the incident managers and their team members while completing tasks. They can also write comments on Task Checklists to give additional information.
Create workflows with the Task Manager
Stay in control and resolve incidents sooner with the Task Manager
Manage the numerous tasks involved in incident management with the task manager module. Track task progress, and check off progress as tasks are completed and you move closer to incident resolution.